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Return a Product
We are so confident that our products will work for you, we will refund your money if you don't feel noticeable relief. If you are dissatisfied with the effectiveness of our products in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund.* Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. If you would like to return a product, choose one of the options below.
Options to Return a Product
- Call a friendly customer service representative and let them help you return the order. 1-877-4AIDANCE (877-424-3262)
- Email customer service at support @ aidanceskincare.com
- Use our website to request a product return:
- Log into your account
- Click the Messages Link
- Under "Send a Message" select the order you'd like to return an item from using the dropdown menu
- Enter "Product Return" in the Subject box and briefly describe the item you would like to return and why.
- When your message is received, a customer service representative will contact you with instructions on what to do next.
*Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period. We are sorry, but as of now, we do not provide return labels.